Return Policy

Shipping and returns

  • At Love U we ship all items with Sendle’s 100% carbon free delivery. Irrespective of the size of the order, our carbon free shipping costs $8.95 Australia wide.

  • We want you to start saving the planet as quickly as possible, so your order will ship next business day.

  • We are currently focused on launching the brand in Australia but watch this space as we plan to enter international markets very soon.

  • As soon as your order ships you will receive an email or SMS, depending on your preferences with your live tracking number. You can also find the tracking number under Your Account on our website.

  • Yes, absolutely.

  • We ship all our orders using Sendle’s 100% Carbon Free delivery system.

  • We do our very best to ensure our customers’ orders go out perfectly, but we do make mistakes. If you’re unhappy with your order, it’s arrived damaged or we packed the incorrect items, please send us an email at care@loveusoap.com and one of our friendly customer service experts will get back to you the same day.

  • Yes, you can return your unopened and unused Love U order at any time. Please login to the My Account section on the website and choose Returns, then follow the prompts. You can also email us at care@loveusoap.com to speak with us directly.

  • Yes, you can return your unopened and unused Love U order at any time. We want you to love Love U as much as we do, so any issues at all please reach out to care@loveusoap.com to speak with us directly.

  • We would be more than happy to assist with any issues or concerns. Just reach out to care@loveusoap.com and one of our product experts will work through the problem. If we can’t solve the problem, a refund will of course be organised.